Cookie Policy

Cookie Policy

Cookie policy

What are cookies and similar tracking technology

“Cookies” are small text containing small amounts of information which are dropped and may be stored on any of your web browsers or internet enabled devices (e.g. your computer, smartphone or tablet) that can later be read by the server - like a memory for a web page. Similar technologies may also be used on this Website, such as web beacons or pixel tags that typically function through the use of small files, such as a GIF or PNG, which are opened on a page or ad. The request for these files from a server reveals certain information, such as your browser type, IP address, and other information.

This means we may collect and store the following information identifying you or allowing your identification (“Personal Data”) about your visit:

  • the internet domain and IP address from where you access the Website;
  • the type of browser software and configuration and operating system used to access the Website;
  • the date and time you access the Website;
  • if you linked to the Website from another website, the address of that website; and
  • the pages you enter, visit and exit the Website from, content viewed and duration of visits.

We use Cookies that last for different durations:

  • Session Cookies: these are Cookies which last for as long as you keep your web browser open and expire when you close your web browser.
  • Persistent Cookies: these are Cookies which stay on your device for a set period of time. They expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.

Use of cookies

Our website uses first-party and third-party Cookies to provide services and resources you may have requested during your navigation. We classify these Cookies into the following categories. We also set out detailed tables of the Cookies we use under each category below. You should keep in mind that occasional subtle variations when comparing our public Cookie list with your own may happen, as changes can occur depending on the type of browser you are using and your interactions with other websites.

Strictly necessary cookies

These are Cookies that are required for the operation of the Website, and include, for example, Cookies that enable you to log into secure areas of the Website. Without these Cookies, your request cannot be delivered appropriately, and our Website may not function as expected or in a secure way. These Cookies are usually set in response to actions you have taken that constitute a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or be informed of the existence of these Cookies, but some parts of the Website may be affected. These Cookies do not store any Personal Data;

Domain Cookie(s) names Personal data collected Duration Type of service Website
aia.com.au AMCV_E10E525A5481ADEC0A4C98C6%40AdobeOrg None 401 days First party OVHC Website
aia.com.au AMCVS_E10E525A5481ADEC0A4C98C6%40AdobeOrg None Session First party OVHC Website
health.aia.com.au cookie-policy None 365 days First party OVHC Website
aia.com.au _Secure-Access-Token None 2 hours First party AIA Health Overseas Visitors Portal

Strictly necessary cookies

Domain

aia.com.au

Cookie name

AMCV_E10E525A5481ADEC0A4C98C6%4 0AdobeOrg

Type of personal data collected

None

Duration

401 days

Type of service

First party

Website

OVHC Website

Domain

aia.com.au

Cookie name

cookie-policy

Type of personal data collected

None

Duration

Session

Type of service

First party

Website

OVHC Website

Domain

health.aia.com.au

Cookie name

AMCVS_E10E525A5481ADEC0A4C98C 6%40AdobeOrg

Type of personal data collected

None

Duration

365 days

Type of service

First party

Website

OVHC Website

Domain

aia.com.au

Cookie name

_Secure-Access-Token

Type of personal data collected

None

Duration

2 hours

Type of service

First party

Website

AIA Health Overseas Visitors Portal

Analytical/performance cookies

These Cookies allow us to recognise and count the number of visitors and to see how visitors move around and use our Website. These Cookies are used for web enhancement and optimisation purposes and to aggregate statistics on how our visitors reach and browse our Website. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily and to help us understand what interests our users, and measure how effective our advertising is;

Domain Cookie(s) names Personal data collected Duration Type of service Website
aia.com.au CiYyNzcxMDU0NTc0NzM5ODg0MDYzMzkwO Tc2NDA2MjI1MTkzNzgwMFIRCPCC7tG0MRg BKgRBVVMzMAPwAfCC7tG0MQ== None 396 days First party OVHC Website
aia.com.au kndctr_E10E525A5481ADEC0A4C98C6_ AdobeOrg_cluster None 1 day First party OVHC Website
aia.com.au '_ga' None 2 years First party AIA Health Overseas Visitors Portal

Analytical/performance cookies

Domain

aia.com.au

Cookie name

CiYyNzcxMDU0NTc0NzM5ODg0MDYzM zkwOTc2NDA2MjI1MTkzNzgwMFIRCPCC7 tG0MRgBKgRBVVMzMAPwAfCC7tG0MQ==

Type of personal data collected

None

Duration

396 days

Type of service

First party

Website

OVHC Website

Domain

health.aia.com.au

Cookie name

kndctr_E10E525A5481ADEC0A 4C98C6_AdobeOrg_cluster

Type of personal data collected

None

Duration

1 day

Type of service

First party

Website

OVHC Website

Domain

aia.com.au

Cookie name

'_ga'

Type of personal data collected

None

Duration

2 years

Type of service

First party

Website

AIA Health Overseas Visitors Portal

Functionality cookies

These are used to recognise you when you return to the Website. This enables us to personalise our content for you, tailor the Website for your needs and remember your preferences, for example, your choice of language or region, browsing font size;

Domain Cookie(s) names Personal data collected Duration Type of service Website
aia.com.au _Secure-RememberMfa-Token None 60 days First party AIA Health Overseas Visitors Portal
aia.com.au _Secure-Device-ID None 400 days First party AIA Health Overseas Visitors Portal

Functionality cookies

Domain

aia.com.au

Cookie name

_Secure-RememberMfa-Token

Type of personal data collected

None

Duration

60 days

Type of service

First party

Website

AIA Health Overseas Visitors Portal

Domain

aia.com.au

Cookie name

_Secure-Device-ID

Type of personal data collected

None

Duration

400 days

Type of service

First party

Website

AIA Health Overseas Visitors Portal

Targeting cookies

These Cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make our Website and any material displayed on it more relevant to your interests. We may also share this information with third parties to profile your interests and serve you relevant advertisements on other websites; and

Advertising cookies

These Cookies will remember your preferences, and in general, that you used the Website, to tailor advertising to you that are as relevant to you as possible, e.g. by selecting interest-based advertisements for you, or preventing or limiting the number of times you see the same advertisement to help measure the effectiveness of advertisements.

Domain Cookie(s) names Personal data collected Duration Type of service Website
Aia.com.au _gcl_au None 4 months Third party OVHC Website
Aia.com.au IDE None 13 months Third party OVHC Website
facebook.com ps_n None 14 months Third party OVHC Website
.aia.com.au _fbp None 15 months First party OVHC Website
.aia.com.au _tt_enable_cookie None 13 months First party OVHC Website
.aia.com.au _ttp None 13 months First party OVHC Website
tiktok.com _ttp None 13 months Third party OVHC Website

Advertising cookies

Domain

Aia.com.au

Cookie name

_gcl_au

Type of personal data collected

None

Duration

4 months

Type of service

Third party

Website

OVHC Website

Domain

Aia.com.au

Cookie name

IDE

Type of personal data collected

None

Duration

13 months

Type of service

Third party

Website

OVHC Website

Domain

facebook.com

Cookie name

ps_n

Type of personal data collected

None

Duration

14 months

Type of service

Third party

Website

OVHC Website

Domain

.aia.com.au

Cookie name

_fbp

Type of personal data collected

None

Duration

15 months

Type of service

First party

Website

OVHC Website

Domain

.aia.com.au

Cookie name

_tt_enable_cookie

Type of personal data collected

None

Duration

13 months

Type of service

First party

Website

OVHC Website

Domain

.aia.com.au

Cookie name

_ttp

Type of personal data collected

None

Duration

13 months

Type of service

First party

Website

OVHC Website

Domain

tiktok.com

Cookie name

_ttp

Type of personal data collected

None

Duration

13 months

Type of service

Third party

Website

OVHC Website

Please note that this Website includes links to third-party websites, plug-ins and applications, including, for example, advertising networks, features such as videos, maps and social media, and providers of external websites like web traffic analysis services. Clicking on those links or enabling those connections may allow Cookies managed by third parties to collect or share data about you. Where you have consented to these third-party Cookies, it may be possible for third-party websites to track your browsing behavior when you leave the Website. You can change your consent preferences for Cookies at any time using the "Manage Cookie" link at the foot of the Website. We do not control third-party websites and third-party Cookies and are not responsible for their practices relating to privacy and the use of your data. When you leave our Website, we encourage you to read the privacy and cookies policies of every website you visit.

Exercise your rights and change your consent

Strictly Necessary Cookies are required for the operation of this Website and are always active. Other cookies are optional and are generally used to help enhance your experience or support us in our business endeavours. You can update your consent relating to the use of optional Cookies, web beacons and similar tracking technologies at any time by clicking the "Manage Cookie" link at the foot of the Website.

You can also block Cookies by activating the setting within your browser that allows you to refuse the setting of all or some Cookies. Please be aware if you use your browser settings to block all Cookies (including Strictly Necessary Cookies) you may not be able to access all or parts of our Website.

If you wish to delete your Cookies, you will need to use your browser settings for each browser you use. For more information about how to do this, please follow the 'Help' option in your internet browser for more details.

Updates to this policy

We may change this Cookie Policy from time to time and we recommend that you review this Cookie Policy from time to time. The most current version of this Cookie Policy is available on this Website.

Contact us

Contact us

If you have any queries, concerns or complaints about the use of Cookies, please contact us.

National phone number

1800 161 170

Available 8.00am - 6.00pm AEST, Monday - Friday.

International phone number

+61 3 8803 9961

Available 8.00am - 6.00pm AEST, Monday - Friday.

Email

ovhc.memberservices@aia.com.au

Leave us a message and your contact details. Our team will reply to your email.

National phone number

1800 161 170

Available 8.00am - 6.00pm AEST, Monday - Friday.

International phone number

+61 3 8803 9961

Available 8.00am - 6.00pm AEST, Monday - Friday.

Email

ovhc.memberservices@aia.com.au

Leave us a message and your contact details. Our team will reply to your email.

National phone number

1800 161 170

Available 8.00am - 6.00pm AEST, Monday - Friday.

International phone number

+61 3 8803 9961

Available 8.00am - 6.00pm AEST, Monday - Friday.

Email

ovhc.memberservices@aia.com.au

Leave us a message and your contact details. Our team will reply to your email.